FAQ
Find quick answers to common questions about our services. If you need more help, or don't find your answer, visit our contact page.
How do I book a car wash appointment?
Booking an appointment is simple and convenient! You can do it through our website by selecting your location, and preferred service package. Once you've chosen a day that suits you, fill in your details and confirm your booking. We'll send you a confirmation email with all the details.
What areas do you cover??
Our mobile car wash services are available in the following areas: Borough of Brent, Harrow, Edgeware Road, Marylebone, Paddington, Maida Vale, Ladbroke Grove, West End, Golders Green, St John's Wood, West Hampstead, and Hampstead. These areas are subject to change as we increase our reach gradually.
If a service is booked in an area that is too far beyond our designated zones, we will cancel the booking and issue a refund, excluding any service charges.
Are the boundaries on the map strict??
The boundaries shown on the map are guidelines. If an address falls somewhat near these boundaries, we may still be able to provide service.
What types of payment do you accept?
We accept various payment methods for your convenience, including major credit and debit cards, Google Pay, Apple Pay, and Revolut Pay.
Do I need to be present during the car wash?
No, you don't have to be present during the car wash. As long as you provide us with access to your vehicle, we can carry out the service while you attend to other tasks. Many of our customers leave their cars parked at home, work, or a specified location and return to a freshly cleaned vehicle.
What services do you offer?
We offer interior and exterior cleaning for both regular and large cars. Stay tuned to our website as we'll be expanding our range of services soon.
How long does a car wash take?
Our full service takes between 30 to 45 minutes to complete
What happens if the weather is bad?
If the weather is unfavourable, such as heavy rain or snow, we will contact you to reschedule your appointment at no extra cost. If you have a sheltered area like a garage, we can still carry out the service.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment up to 24 hours before the scheduled time without penalty. Service charge fees are non-refundable. Go to our contact page to do so.
Can you clean electric or hybrid vehicles?
Absolutely! Our team is fully trained to clean electric and hybrid vehicles safely. We understand the unique requirements of these cars, particularly around sensitive areas such as charging ports, and we ensure that all work is done with care.
How do you handle sensitive or expensive vehicles?
We take extra care with all vehicles, especially those that are sensitive or expensive. Our team is experienced in handling luxury cars, vintage models, and high-performance vehicles. We use premium products and techniques that are gentle on your car's exterior and interior, ensuring no damage while delivering a superior clean.
Can you remove tough stains or odours from my car?
Yes, we offer specialised stain and odour removal services. Whether it's coffee stains, pet odours, or smoke, our advanced cleaning techniques and products are designed to tackle even the toughest issues, leaving your car looking and smelling fresh.
Do you clean commercial vehicles or fleets?
Yes, we offer services for commercial vehicles and fleets. Whether you have a small business with a few cars or a larger fleet of vans or trucks, we can provide tailored packages to keep your vehicles in top condition. Contact us for a customised quote based on the size and needs of your fleet.
How do I prepare my car for a mobile wash?
Preparing your car is easy! Ensure that your vehicle is parked in a location accessible to our team, such as a driveway or parking bay. If you're having an interior clean, it's helpful to remove any personal items from the car, though we can work around them if necessary. That's all—leave the rest to us!